BORN IN 2021
OUR STORY
The story started with a discussion over a glass of champagne and a great friendship. Michael from Austria and Valentin from France, two colleagues, decided to found P&Val Délicatesse.
The aim is to offer high quality French products, not publicly known in Austria.
We started this amazing adventure with a small selection of champagne. Our champagne collection is carefully selected. We are working with Luc Gaidoz and his daughter Bertille, independent winemaker in Ludes - France, who produce a champagne in their vineyard classified "Premier cru".
With P&Val Délicatesse we want to offer you a direct way from France to your house. Browse through our product gallery and experience shopping with P&Val Délicatesse for yourself. Please don’t hesitate to contact us with questions, comments or suggestions.
HOW IT WORKS ?
Click and collect
1. Order and pay online directly on this website.
2. Collect your order at the adresse: Peinlichgasse 9, 8010 in Graz (Austria). A friendly team will welcome you on the ground floor - directly on the right.
Collect time: every Wednesday to Friday 10 a.m. - 1 p.m.
3. Enjoy !
GET IN TOUCH
Would you like to get in touch? Reach P&Val Délicatesse
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Peinlichgasse 9, 8010 Graz, Austria
+436644488375
TERMS AND CONDITIONS
The Answers You Need
GENERAL CONDITIONS
These conditions govern the contractual relationship between "P&Val Délicatesse" (located Peinlichgasse 9, 8010 Graz, Austria) having as activity, through its trademark P&Val Délicatesse, the sale of wines, associated products, accessories or associated services, to individuals or businesses directly or online via the Internet.
INTELLECTUAL PROPERTY LAW
The content of the sales site, including brands, logos, designs, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to "P&Val Délicatesse" and its partner.Â
Any use of these elements, in whole or in part by any means whatsoever is prohibited without the prior written consent of P&Val Délicatesse. Any violation of these intellectual property rights may lead to civil and criminal proceedings.
ACCEPTANCE OF THE CONDITIONS
When placing an order, the customer acknowledges having read these general conditions of sale and expressly accepts them without reservation. These conditions of sale govern the contractual relations between P&Val Délicatesse and its client, the two parties declaring that they accept them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except for a prior express exemption, express written and signed by both parties.
PRICE
On the P&Val Délicatesse website, prices are always expressed in euros per bottle / unit, VAT excluded, but including click and collect service. An offer may be expressed in other units, among others, boxes, gift vouchers, tasting packages or subscriptions, trips, visits cellars, etc. P&Val Délicatesse can in no way be held responsible for a stock shortage of any origin whatsoever.
Unless otherwise indicated, the prices communicated are for a 0.75 liter bottle.
The prices or promotions published on our site are only valid at the time of their publication on the site, subject to any changes and until stocks are exhausted.
P&Val Délicatesse reserves the right to modify its prices or make corrections to its site at any time, without notice.
In case your order is in execution, you will benefit from the application price and approved at the time of registration thereof.
Only items that are not part of the base price of P&Val Délicatesse could lead to a price change . These elements are essentially taxes (VAT, taxes on products, packaging, transport, excise duties, ...).
The offers are subject to availability.
If an article is unexpectedly out of stock, at P&Val Délicatesse and its suppliers, P&Val Délicatesse will contact the customer(s) concerned and offer an alternative. In this case, the customer will have the right to cancel his order. No compensation may be required by the customer or by P&Val Délicatesse.
SHIPPING
To the date, no shipping is possible. Only a collect in Peinlichgasse 9, 8010 Graz, Austria at certain date and time is available.
PAYMENT
We want to make the payment process as simple as possible and therefore, we delegate the payment to the Stripe services.
The bank information provided by the customer during transactions related to an online purchase is not stored by P&Val Délicatesse and therefore invisible to the customer's company. The banking information linked to an online purchase is encrypted and managed by the payment organizations, Stripe. P&Val Délicatesse' payment procedures are delegated, among other things, to the highly secure payment platform Stripe. As experts in secure payment, this company guarantee that sensitive data is transmitted and stored according to the highest security and quality standards. P&Val Délicatesse does not have the banking information of its customers, if the payments were executed "online". The SSL encryption protocol is most often used, as for 80% of online payment platforms.
During the pick-up, the goods will only be available if the total payment has been executed and verified by P&Val Délicatesse.
We reserve the right to claim a prepayment for unusual orders.
PROPERTY
The goods remain the property of P&Val Délicatesse until full payment of the amount due. The risk of loss and deterioration is transferred to the customer when the goods leave the site of P&Val Délicatesse (Peinlichgasse 9, 8010 Graz).
RIGHT OF CANCELLATION / RETURN
The buyer has a period of seven (7) calendar days to inform P&Val Délicatesse that he renounces his purchase, either that he no longer wishes this order, or that the products ordered and / or picked up, and provided that their packaging is intact and that they have not been opened in any way, do not meet his expectations.
The buyer after contact and agreement with P&Val Délicatesse, will return the goods at his expense and perfectly packaged, within seven (7) days to the following address, P&Val Délicatesse, Peinlichgasse 9, 8010 Graz, Austria.
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The following conditions will be respected:
The customer will have contacted customer service by e-mail, pandval.delicatesse@gmail.com. An RMA will be sent to him.
Only unopened boxes in the original packaging and intact bottles in their original packaging will be accepted in return.
Bottles with a taste cork will be subject to a specific return procedure with possible displacement of a member of staff of P&Val Délicatesse. They will undergo a control / expertise by the staff.
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Will not be exchanged in this context:
The bottles which would be more only slightly damaged.
Bottles for which the original cork cannot be supplied.
"Sick" wines due to too long storage or in an unsuitable place (for example 5 years or more, at hot temperatures, location with strong odors)
Wines which are oxidized by dehydration (stored vertically in a storage place that is too dry or too hot)
Wines that have not been purchased from P&Val Délicatesse.
The client will provide the RMA and a copy of his purchase order or invoice accompanied by the delivery note from the transporter. P&Val Délicatesse can, if necessary, check the serial or lot numbers of the returned items.
Unless all prior conditions are met, the customer will be reimbursed for the corresponding amount already paid within 30 days of receipt and control of the documents, unless otherwise agreed in writing.
Goods returned by a transfer to the bank account indicated by the customer, or to the bank account used during the initial payment. The invoiced shipping costs remain due.
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PROTECTION OF MINORS
P&Val Délicatesse does not sell alcohol to minors, c. to d. people under 18. By ordering alcoholic beverages from P&Val Délicatesse, and therefore accepting  these terms and conditions, the client declares that he / she is over 18 years of age.
FORCE MAJEURE
In the event of force majeure (war, strike, lockout, breakage, theft, fire, logistical problems appointed to carriers and others, etc.), P&Val Délicatesse cannot be held responsible for the fact that it cannot fulfill its obligations. No compensation or repair can be claimed from it regardless of the damage.
LIMITATION OF LIABILITY
Information, prices, images or photos on the site are for information only, not contractual.
The customer is therefore always invited to regularly check the site for the latest version of our terms and conditions and our prices. The photos of the bottles and products, as well as their labels may vary from the actual elements.
To the maximum extent permitted by applicable law, P&Val Délicatesse assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
P&Val Délicatesse may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.
RIGHT TO CHANGE AND MODIFY TERMS
P&Val Délicatesse reserves the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When P&Val Délicatesse changes the Terms in a material manner, P& will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.
PROMOTIONAL EMAILS AND CONTENT
You agree to receive from time to time promotional messages and materials from P&Val Délicatesse, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us under pandval.delicatesse@gmail.com at any time.
PREFERENCE OF LAW AND DISPUTE RESOLUTION
These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Austria, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Austria. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.
OUR PRIVACY POLICY
All about Information Security
P&Val Délicatesse receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
P&Val Délicatesse collects such Non-personal and Personal Information for the following purposes:​
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which P&Val Délicatesse may use to provide and improve our respective services.
P&Val Délicatesse is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
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P&Val Délicatesse may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
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Additionally, P&Val Délicatesse reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website pandval.com. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at pandval.delicatesse@gmail.com or send us a letter to P&Val Délicatesse, Peinlichgasse 9, 8010 Graz, Austria.